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Family Values, Global Impact.

Wahl Clipper Corporation

We are a global manufacturer proudly celebrating over 100 years as the leader in the professional and home grooming markets. Our hair grooming products are recognised in households and by barbers and hairdressers all over the world.

Family Owned, Family Values

Today, the fourth generation of the Wahl Family remains deeply rooted in the daily operations and management of the organisation. Living beyond the footsteps of their great-grandfather, the family continues to ensure that everything that Wahl produces aligns with the same core family values.

The Wahl Way:

• Stewardship for employees and their families
• Integrity, honesty and fairness
• Empowered employees
• Stewardship for our craft
• Global and long-term perspective
• Innovation and risk taking
• Simple and visual
• Service to our customers
• Environmental stewardship

Together as ONE Wahl, we align current initiatives and fill the gaps in our efforts towards operational excellence. Our vision is to create a culture focused on our core values of Family, Integrity & Humility.

Wahl in the UK

Wahl UK is a long established and very successful subsidiary of Wahl Clipper Corporation. Our offices are located in the south east coastal town of Ramsgate, Kent.

Lister Shearing, our sister company in Stonehouse, Gloucestershire is one of the most recognised, trusted and world-renowned manufacturers in large animal clipping and shearing products.

If you feel that you have something to offer, send us your details. The latest jobs are listed below.

Open for recruitment:

17/05/2022

We have an exciting opportunity for a team-oriented, customer-focused individual with great organisational & communication skills to join our busy Customer Service Team as Customer Service Administrator at our UK offices in Kent.

Key responsibilities and tasks:
• Ensure an understanding of our customers’ requirements and undertake actions to always exceed their expectations.
• Provide support and guidance as required within your areas of expertise.
• Engage excellent problem-solving techniques and escalate to maximise customer satisfaction.
• Listen, identify, and understand each customer’s needs whilst communicating in a professional manner to provide a knowledgeable, accurate and concise information service.
• Engage excellent problem-solving techniques to maximise customer satisfaction within the boundaries of business policies.
• Work collaboratively with all areas of the company to ensure the best levels of service are achieved for our customers.
• Ensure ownership of key areas of responsibility, to meet the business objectives.
• Understand and exceed customer expectations.

Skills and Experience:
• Have a polite and friendly telephone manner
• Exceptional organisational skills
• Fully computer literate in MS Excel, Word, Teams and Outlook. Knowledge of HubSpot, Exchequer or D365 would be an advantage but not essential.
• Have previous experience of working in a busy customer service/call centre environment.
• Be driven to deliver outstanding levels of customer service

Salary and Benefits:
We are realistic about remuneration for the role and offer a wide range of benefits.

Application:

Send an updated CV and covering letter to [email protected]

 

 

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