Contact Wahl UK

CUSTOMER UPDATE:

We are currently experiencing an extremely high number of enquiries. Unfortunately we are not able to reply to every enquiry.

Please only contact us if your query relates to an existing order. 

You will NOT get a reply if your query relates to another matter.

We apologise for this temporary reduction in service. Thank you for your help and patience at this time.

CLICK HERE to find the answer to your query.

To cancel an order, please email [email protected]

FAQs

1. How can I tell if my order has been received?

The page will refresh to display ‘Order received’ and you will receive a confirmation email (this can take up to 10 minutes to arrive).

2. Why has my order failed authentication?

Please check your authentication carefully. This is a security check provided by your bank/credit card provider.

3. Where do I find the tracking number for my order?

The tracking number will be emailed to you once the order is shipped (however the number can take up to 10 working days to be emailed to you at this current time). If you have an account click on’My account’, then ‘Orders’, then click ‘View’ for tracking information.

4. Can I add/amend my order?

Once your order has been placed you can not add to it. Please place another order, if required.

5. When will I expect my order?

Due to current high demand, orders can take up to 14 days.

6. When will out of stock items be available?

Our stock is being replenished as fast as possible, please check back in a few days.

7. Can I cancel my order?

You can cancel your order up until you receive an email confirming that we have despatched your order. If your order has already been despatched, you will need to follow our returns process.

To cancel an order, please email [email protected]

We apologise that, due to such a high volume of communication coming into us, we are currently unable to offer a telephone service. Thank you for your understanding at this challenging time.