Job Description

Reporting to the Head of Customer Support and managing a team of Sales Administrators, you will be working with a passionate team of colleagues. Working alongside our Customer Service Manager, you will be responsible for leading & motivating your team, identifying & improving processes, all whilst offering exceptional service and sales support to our customers and internal colleagues. The successful candidate will be an excellent team player with a strong background in office management. This is a challenging role and requires someone who has the ability to manage a varied and complex workload.

Skills and Experience

• At least 2 years Office Management experience in people & processes
• Experience in managing internal & external relationships
• Experience working in a customer service environment
• Exceptional telephone manner
• Excellent communication skills, both verbal and written
• Ability to work independently and in a group/team setting
• Strong attention to detail
• Computer literate – highly competent in Microsoft Office
• Analytical & logical approach to problem solving
• Great leadership skills
• Strong work ethic with high work rate
• Mindset of continuous improvement
• Ability to work with and challenge, all business hierarchies

Key Responsibilities and tasks will include:

• Coach, mentor, develop and nurture your team members to empower them for success.
• Ensure team understand the objectives of the business and are supported to achieve    company targets.
• Support the Head of Customer Support to achieve the strategic objectives of the business.
• Encourage collaboration within all areas of the Company to ensure the best levels of service are achieved for our customers.
• Engage excellent problem-solving techniques by identifying the root cause through to resolution, to maximise customer satisfaction within the boundaries of business policies.
• Maintain communication to ensure stock availability.
• Seek to reduce waste and improve processes wherever possible.
• Always aim to understand and exceed customer expectations.
• Understand how you contribute to the on-going success of the Company and maintain confidentiality of business information.

Hours: Monday – Friday 8:30 – 5:00  37.5 hours per week

Location: Sterling House, Clipper Close, Ramsgate  CT11 5GG