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Service and Technical Manager Vacancy

Vacancy:  Service and Technical Manager

We have an interesting opportunity for a professional, experienced Service Manager to oversee our Technical department.  Based at our UK Head Office in Sterling House, Manston, Kent, this is an on-site role managing a team of 3.

Reporting to the Operations Director, the successful candidate will have a background in compliance and quality control.  You will be responsible for leading & motivating your team, identifying & improving processes, and have a customer focussed mindset.

The successful candidate will be an excellent team player with an awareness of electronic safety standards, regulations and business obligations.  This is a challenging role and requires someone who is process driven with a continuous improvement mindset.

Skills and Experience

  • Background in compliance
  • Understanding of safety data sheets.
  • Ability to undertake technical analysis on small domestic appliances.
  • Quality control processes.
  • Ability to gather, report and analyse data.
  • Awareness of regulations including CE Marking, EM Compatibility, WEEE, etc.
  • Diagnostic and fault-finding skills.
  • Communication and collaboration skills.
  • Strong attention to detail
  • Computer literate – highly competent in Microsoft Office
  •  Analytical & logical approach to problem solving
  •  Mindset of continuous improvement
  •  Ability to work with and challenge, internal and external business hierarchies

Key Responsibilities and tasks will include:

  • Ensure the safety of electrical products, carry out compliance checks.
  • Coach, mentor, develop and nurture your team members to empower them for success.
  • Ensure team understand the objectives of the business and are supported to achieve      company targets.
  • Use of electrical testing equipment.
  • Support the Operations Director to achieve the strategic objectives of the business.
  • Encourage collaboration within all areas of the Company to ensure the best levels of service are achieved for our customers.

Engage excellent problem-solving techniques by identifying the root cause through to resolution, to maximise customer satisfaction within the boundaries of business policies.

  • Seek to reduce waste and improve processes wherever possible.
  • Always aim to understand and exceed customer expectations.

 

Hours:                   Monday – Friday 8:00 – 5:00        40 hours per week

Location:              Sterling House, Clipper Close, Ramsgate  CT11 5GG

 

Applications, including a CV to be submitted to [email protected]