Contact Wahl UK
Our customer service team are experiencing an extremely high number of enquiries at the moment.
Please read the FAQs below before getting in touch.
Hopefully you will find your answer here. Thank you, we really appreciate your help.
1. How can I tell if my order has been received?
The page will refresh to display ‘Order received’ and you will receive a confirmation email (this can take up to 10 minutes to arrive).
2. Why has my order failed authentication?
Please check your authentication carefully. This is a security check provided by your bank/credit card provider.
3. Where do I find the tracking number for my order?
The tracking number will be emailed to you once the order is shipped (up to 5 working days currently). If you have an account click on’My account’, then ‘Orders’, then click ‘View’ for tracking information.
4. Can I add/amend my order?
Once your order has been placed you can not add to it. Please place another order, if required.
5. When will I expect my order?
Due to current high demand, orders can take up to 14 days to be shipped. Our carriers are also experiencing delays at the current time.
6. When will out of stock items be available?
Our stock is being replenished as fast as possible, please check back in a few days.
7. When will spares and accessories be available to purchase?
Due to the current high demand, spares and accessories are not currently available. We hope to make these available soon.
8. Can I cancel my order?
Due to the extreme amount of orders, we are unable to process cancellations at this time.
9. When will spares and accessories be available to purchase?
I bought a product from a high street retailer and there is a problem. Please return your product back to the retailer as soon as you can.
We apologise that, due to such a high volume of communication coming into us, we are currently unable to offer a telephone service. Thank you for your understanding at this challenging time.