Damaged Items
We work in line with the Consumer Right Act, and we strive to provide high quality goods, if however, you receive goods which are damaged please contact our Contact Customer Service Team, as soon as reasonably possible and either a replacement product or refund will be organised.
Faulty Items
If you suspect a fault with your product, please refer to the instruction booklet or check out our Help section on our website as it maybe something that is easily resolved. Alternatively, please contact our Customer Service Team for assistance. If the problem cannot be resolved and the product is confirmed as faulty by our technicians, we will offer a refund, replacement, or repair, depending on how long you have had the product for.
Faults must be brought to our attention as soon as reasonable possible.
Please note, when a repair or replacement is provided there will be no extension of the guarantee period.
Incorrect Items
If you believe you have received an incorrect product, please contact our Customer Service Team. Any return postage for errors will be at Wahl (UK) Ltd.’s cost.
Please note that your product contents may vary. This can occur with colours, blades, combs and other accessories within the kit.
Right to Cancel
Extended Christmas Returns Policy
To help our customers shop with confidence this festive season, we have extended our returns policy. Any gift purchased from wahl.co.uk between 23rd November and 24th December 2023 can be returned up until 31st January 2024.
Cancelling your order
If you are a consumer, purchasing goods online, over the phone or by post, you have a 14-day cancellation period. This begins once your order is complete and ends 14 days from the day after you receive your goods.
Unwanted Item
We know that you will be pleased with your purchase from wahl.co.uk, however, there may be occasions when you will need to return items to us.
If you no longer require the product you may return it for a refund. Please print and complete the returns slip on the bottom of your ‘order has been dispatched’ email and include this with your returned package. We will not be able to process your return without it. It will be subject to the following.
You have 14 days from the day after you receive the goods, to return your unwanted item to us. Please return the goods to us, with the original packaging to Wahl (UK) Ltd. You will be responsible for returning the goods to us at your own cost.
We suggest that you obtain proof of posting for your own records (in case of loss or damage in transit). Please note that failure to take reasonable care of the goods may deem them unacceptable for return. Any hygiene seals must be intact. If the goods are returned used, you will lose your right to cancel. Once received in line with above, we will refund the full purchase price paid at the time of ordering via the payment method originally used for purchase within 7 days of receipt of the unwanted item. If a product is sold as part of a product combination including free or discounted items, the bundled products must all be returned to Wahl (UK) Ltd.
If you have any queries, please contact Customer Service Team.
We guarantee that our products will be of satisfactory quality inline to the Consumer Rights Act 2015. Details of the guarantee period offered with your product will be specified in the instruction booklet. Please note that blade wear, batteries and other consumables are not covered under the terms of our guarantee.