Terms & Conditions

Terms & Conditions Contents:

• Sales Tax
• Payment Methods
• Delivery
• Returns & Refunds
• Damaged Items
• Incorrect Items
• Right to Cancel
• Extended Christmas Returns Policy
• Cancelling your order
• Unwanted Item
• Complaints
• Trademarks and copyright
• Legals
• Terms and Conditions
• Promo Codes
• Competitions
• Elite Pro & Elite Pro Cordless Guarentee & Warranties
• Lister Eclipse Cordless Clipper Competition

Terms & Conditions (Updated 30/07/21)

Sales Tax

Value Added Tax (VAT) is calculated at the current rate on shipping destination. It is included in the price for orders shipped to the UK including Northern Ireland.

Payment Methods

All prices are in GBP and are inclusive of VAT. Delivery costs, where applicable, are payable by you as indicated on your invoice. No contract exists between you and Wahl (UK) Limited until we accept the order by taking payment for the goods or service. Payment for goods or services ordered by telephone or internet must be made by one of the following credit or debit cards: Mastercard, Visa (including Delta), Switch or Maestro. Payment by cheque is only accepted for mail order products or services. We do not accept payment by instalment for any items or services. We will not supply products or services until payment is authorised and we reserve the right to verify the identity of the credit card holder. Wahl (UK) Ltd retain the right to decline orders without giving an explanation. If your order is declined or cancelled after the payment has been processed, a refund will be issued. Credit / debit card transactions for orders outside the UK are converted by the card company at their current exchange rates.

Delivery

Wahl (UK) Ltd will deliver the order to the specified delivery address. Your order will be sent by Royal Mail 48 service which aims to deliver within 3 working days (excluding bank holidays) once it has been dispatched from us. Please note that delivery times around bank holidays may take longer than the standard 3 working days.

If there is not enough stock to fulfil your order, a Wahl UK Ltd representative will contact you. We shall not be liable for any direct, indirect or consequential loss, damage, costs or expenses caused by failure to deliver in accordance with the delivery or shipment dates given. If you order more than one product, your order may be dispatched separately and may be delivered to you at different times.
Ownership and risk of the goods will pass to you when full payment has been received by us for the goods and when the goods have been delivered to the address you provided or where relevant any alternative address you have provided.

Any problems with your delivery, please let us know within 30 days of the date which your order should have been delivered and we’ll do our best to help you.

Your order will be processed through Wahl UK’s quality control department. The courier will document the weight and dimensions to ensure that you receive your complete order.

Returns & Refunds

Damaged Items

We work in line with the Consumer Right Act, and we strive to provide high quality goods, if however, you receive goods which are damaged please contact our Contact Customer Service Team, as soon as reasonably possible and either a replacement product or refund will be organised.
Faulty Items
If you suspect a fault with your product, please refer to the instruction booklet or check out our Help section on our website as it maybe something that is easily resolved. Alternatively, please contact our Customer Service Team for assistance. If the problem cannot be resolved and the product is confirmed as faulty by our technicians, we will offer a refund, replacement, or repair, depending on how long you have had the product for.
Faults must be brought to our attention as soon as reasonable possible.
Please note, when a repair or replacement is provided there will be no extension of the guarantee period.

Incorrect Items

If you believe you have received an incorrect product, please contact our Customer Service Team. Any return postage for errors will be at Wahl (UK) Ltd.’s cost.

Please note that your product contents may vary. This can occur with colours, blades, combs and other accessories within the kit.

Right to Cancel

Cancelling your order

If you are a consumer, purchasing goods online, over the phone or by post, you have a 14-day cancellation period. This begins once your order is complete and ends 14 days from the day after you receive your goods.

Unwanted Item

We know that you will be pleased with your purchase from wahl.co.uk, however, there may be occasions when you will need to return items to us.
If you no longer require the product you may return it for a refund. Please print and complete the returns slip on the bottom of your ‘order has been dispatched’ email and include this with your returned package. We will not be able to process your return without it. It will be subject to the following.
You have 14 days from the day after you receive the goods, to return your unwanted item to us. Please return the goods to us, with the original packaging to Wahl (UK) Ltd. You will be responsible for returning the goods to us at your own cost.
We suggest that you obtain proof of posting for your own records (in case of loss or damage in transit). Please note that failure to take reasonable care of the goods may deem them unacceptable for return. Any hygiene seals must be intact. If the goods are returned used, you will lose your right to cancel. Once received in line with above, we will refund the full purchase price paid at the time of ordering via the payment method originally used for purchase within 7 days of receipt of the unwanted item. If a product is sold as part of a product combination including free or discounted items, the bundled products must all be returned to Wahl (UK) Ltd.

If you have any queries, please contact Customer Service Team.

We guarantee that our products will be of satisfactory quality inline to the Consumer Rights Act 2015. Details of the guarantee period offered with your product will be specified in the instruction booklet. Please note that blade wear, batteries and other consumables are not covered under the terms of our guarantee.

Complaints

Sometimes things do go wrong, and you may want to get in touch with us. If that happens, please contact our Customer Service Team, who will work with you to resolve any issues you’re having with our products or service:

E-mail: [email protected]
Telephone: 01227 740066 (Our lines are open Monday to Wednesday 08:30am to 5:00pm, Thursday & Friday 08:30am to 4:00pm)
Post: Wahl (UK) Ltd, Customer Service Team, Sterling House, Clipper Close, Ramsgate, Kent, CT12 5GG.

We aim to:

• Acknowledge complaints within 5 working days
• Advise you how long it will take to resolve the complaint
• Keep you informed throughout the process

Trademarks and copyright

All third-party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the Wahl Store website are the property of Wahl (UK) Limited. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.

Republic of Ireland

We do not currently deliver to the Republic of Ireland.

Legals

The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts.
If you require advice on your statutory rights, please contact the Citizens Advice Consumer Service on: 0808 223 1133
Wahl (UK) Limited is a registered in England. Company registration number: 2184515

Terms and Conditions

Products must be in the condition you received them and in the original box and/or packaging.
The costs of returning goods to us shall be borne by you unless they are delivered damaged, faulty or not as described.
Once your return is received and inspected by us (usually within 72 hours of receipt), your refund will be processed, and a credit will be applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
The rights to return the goods to us will not apply if we have made or customised the product specifically for you. This does not affect your statutory rights.
If you fail to take reasonable care of the goods before they are returned to us, and your actions result in damage or deterioration. We reserve the right to refuse a refund.

Promo Codes

From time to time, we may give you Promo Codes that you can use to reduce the price of your order. Please remember it is up to you to enter the code at the checkout and is subject to the following:

• Valid for 1 use per user
• Cannot be used on Sale Items, Academy Courses or Refurbished Items
• Cannot be used in conjunction with other discount codes
• Must be applied by customer at checkout – discounts cannot be applied after the order has been confirmed
• Maximum spend of £500
• Promotion codes are only valid on specific products, while stocks last and may be withdrawn at any time

Please note Student Discount (Youth Discount & Student Beans) cannot be applied to Lister, Academy courses, Refurbished and sale items.

Competitions updated on 01/12/2023

Social Competition  – Win a Senior Detailer Kit

• Entrants must reside in the UK.
• Prize may not be transferred to cash.
• Wahl reserves the right to withdraw the competition at any time.
• Wahl will not be held responsible for any delays or things that impact the product availability.
• Wahl will not be responsible for any charges or fees that may arise from things such as delivery charges.
• Competition launches on 02.12.23 and closes on 17.12.23, after which one winner will be picked at random and contacted via direct message on Instagram.
• Winner has 14 days to respond, following which Wahl reserves the right to offer the prize to another entrant.

Social Competition  – Win our Stocking Fillers Collection

• Entrants must reside in the UK.
• Prize may not be transferred to cash.
• Wahl reserves the right to withdraw the competition at any time.
• Wahl will not be held responsible for any delays or things that impact the product availability.
• Wahl will not be responsible for any charges or fees that may arise from things such as delivery charges.
• Competition launches on 02.12.23 and closes on 17.12.23, after which one winner will be picked at random and contacted via direct message on Instagram.
• Winner has 14 days to respond, following which Wahl reserves the right to offer the prize to another entrant.

Social Competition  – Win our Christmas Animal Grooming Bundle

• Entrants must reside in the UK.
• Prize may not be transferred to cash.
• Wahl reserves the right to withdraw the competition at any time.
• Wahl will not be held responsible for any delays or things that impact the product availability.
• Wahl will not be responsible for any charges or fees that may arise from things such as delivery charges.
• Competition launches on 02.12.23 and closes on 17.12.23, after which one winner will be picked at random and contacted via direct message on Instagram.
• Winner has 14 days to respond, following which Wahl reserves the right to offer the prize to another entrant.

Social Competition  – Win our Christmas Horse Grooming Bundle

• Entrants must reside in the UK.
• Prize may not be transferred to cash.
• Wahl reserves the right to withdraw the competition at any time.
• Wahl will not be held responsible for any delays or things that impact the product availability.
• Wahl will not be responsible for any charges or fees that may arise from things such as delivery charges.
• Competition launches on 02.12.23 and closes on 17.12.23, after which one winner will be picked at random and contacted via direct message on Instagram.
• Winner has 14 days to respond, following which Wahl reserves the right to offer the prize to another entrant.

Social Competition  – Win our Christmas Pet Grooming Bundle

• Entrants must reside in the UK.
• Prize may not be transferred to cash.
• Wahl reserves the right to withdraw the competition at any time.
• Wahl will not be held responsible for any delays or things that impact the product availability.
• Wahl will not be responsible for any charges or fees that may arise from things such as delivery charges.
• Competition launches on 02.12.23 and closes on 17.12.23, after which one winner will be picked at random and contacted via direct message on Instagram.
• Winner has 14 days to respond, following which Wahl reserves the right to offer the prize to another entrant.

Elite Pro & Elite Pro Cordless Guarantee & Warranties:

LIMITED LIFETIME MOTOR GUARANTEE – CLIPPER

Valid in UK Only.

If your Wahl Elite Pro hair clipper fails to operate due to motor failure, Wahl will, at our option, repair or replace the product and return it to you FREE OF CHARGE.

5-YEAR LIMITED WARRANTY

Valid in UK Only.

If your Wahl Elite Pro hair clipper fails to operate satisfactorily within five (5) years from the date of original purchase or receipt as a gift, Wahl will, at our option, repair or replace the product and return it to you FREE OF CHARGE.

2-YEAR LIMITED WARRANTY – TRIMMER (Not all kits include a trimmer)

Valid in UK Only.

If your Wahl Elite Pro trimmer fails to operate satisfactorily within two (2) years from the date of original purchase or receipt as a gift, Wahl will, at our option, repair or replace the trimmer and return it to you FREE OF CHARGE.

HOW TO GET WARRANTY SERVICE

Do not return this product to store where purchased. Products needing repair under this warranty should be returned with proof of purchase and postage prepaid to:

WAHL (UK) LTD

STERLING HOUSE

CLIPPER CLOSE

RAMSGATE, KENT

CT12 5GG

The limited lifetime motor warranty and 5-year limited warranty become invalid in the case of misuse, accidental damage, alteration or repair by unauthorised persons.

This product is designed for domestic use only and use within a professional environment will invalidate the warranty. This warranty in no way affects your rights under law in the United Kingdom.

Win an Eclipse Cordless Clipper Terms & Conditions

• Entrants must be aged 18 and over and reside in the UK
• Prize may not be transferred to cash
• Wahl reserves the right to withdraw the competition at any time
• Wahl will not be held responsible for any delays or things that impact the product availability. Wahl reserves the right to swap the prize for a suitable alternative of the same RRP value in case of no availability of stock
• Wahl will not be responsible for any charges or fees that may arise from things such as delivery charges
• Competition closes on 9^th October 2023, after which one winner will be picked at random and contacted via email.

Winner has 14 days to respond, following which Wahl reserves the right to offer the prize to another entrant.