DELIVERY UPDATE: All orders are being shipped but may take UP TO 14 DAYS - FREE UK delivery when you spend £10+

Product Availability - Update

Due to high demand, there are several products currently out of stock.

If the product shows a (-) figure when you go to checkout, unfortunately this means the product can’t be purchased.

Please note:

  • Currently, we are not able to offer notifications of when items are back in stock
  • We are not able to take pre-orders
  • We cannot provide an exact date as to when products will be back in stock

Please check back regularly as we are receiving stock in frequently.

Please look through our FAQs before contacting us.

A message from our Managing Director

 

Dear customer,

We hope you are well and adapting as well as can be to the new normal.

In this fast-changing environment, we too are making some changes to adapt while following government guidelines and still delivering a great service to you.

Our staff and customers are of upmost importance to us and we are taking all the necessary precautions to keep everyone safe. Our warehouse remains open with safeguards in place to ensure a safe working environment and hygienic processing of your order.

We hope to resume normal service as soon as possible, however, like everyone in this situation we are working to uncertain timescales. In the meantime, please bear with us us as you may experience some delays.

Below we have outlined some of the changes to our products and services as a result of current circumstances. Please read through as this may answer some questions you have.

 

Stay safe,

David Goodman

Managing Director

Wahl (UK) Limited

Product & Service Availability

 

Products Not Available For Purchase

You may notice that we only have a select number of products available to purchase online currently. This is to ensure we can still fulfil any orders made in a reasonable time frame.

If there’s a product you are looking to purchase but can’t, please check back with us in a while as we hope to make more products available again soon.

Due to high demand, there are several products currently out of stock. Please check back regularly as we are receiving stock in frequently.

 

Online Orders

We are still taking online orders, although delivery times may be affected.

You will receive an order confirmation via email after payment is made. You will then get an email to update you when your order has been dispatched.

Please note, that our couriers are experiencing delays in their service which is beyond our control.

 

Delivery

Standard delivery remains free for all orders over £10. We are experiencing a high volume of orders, so please allow up to 14 days for delivery.

 

Telephone Orders

We are unable to take orders over the phone, please look to place your order online.

 

Service Exchange and Repairs

Currently, we are not offering a service exchange or repair service.

Customer Support

 

Our customer service team are continuing to operate remotely and are available to help you with issues and queries.

 

We are experiencing an extremely high number of calls and emails, so if possible please find the information you need in our FAQs section.

 

If you have sent an email to our customer service team, please allow up to 7 working days for a reply. We are working to respond to all queries as soon as possible.

If you have a question we haven’t been able to answer here, please contact us here.

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