Product Compliance Manager

Product Compliance Manager

We have an interesting opportunity for a professional, experienced Compliance Manager to oversee our Technical department.  Based at our UK Head Office in Sterling House, Manston, Kent, this is an on-site role managing a team of 3.

Reporting to the Operations Director, the successful candidate will have a background in compliance and quality control.  You will be responsible for leading & motivating your team, identifying & improving processes, and have a customer focussed mindset.

The successful candidate will be an excellent team player with an awareness of electronic safety standards, regulations and business obligations.  This is a challenging role and requires someone who is process driven with a continuous improvement mindset.

Skills and Experience

• Background in compliance.
• Understanding of safety data sheets.
• Ability to undertake technical analysis on small domestic appliances.
• Quality control processes.
• Ability to gather, report and analyse data.
• Awareness of regulations including CE Marking, EM Compatibility, WEEE, etc.
• Diagnostic and fault-finding skills.
• Communication and collaboration skills.

•  Strong attention to detail.
•  Computer literate – competent in Microsoft Office.

• Analytical & logical approach to problem solving.
• Continuous improvement mindset.
• Ability to work with and challenge, internal and external business hierarchies.

Key Responsibilities and tasks will include:

• Provide a first point of contact for all safety and conformity technical issues.
• Safety and compliance of all stock items in accordance with regulatory bodies.
• Draft, maintain and release all Electrical Safety and Technical documents including working and testing procedures.
• Ensure the UK business remains compliant with all regulatory and industry changes.
• Complete & assist with industry electrical safety audits (PAT etc.).
• Responsible for ‘SGS’ inspection of Third-Party (PFG) products.
• Responsible for AQL requirement specifications for Third-Party Products.
• Conduct structured investigations into electrical incidents & non-conformities.
• Analyse data and provide performance reports to Senior Managers and Group as requested.
• Identify areas for improvement.
• Manage and coach the Service & Technical team to delivery business goals.
• Work with all business functions to establish efficient policies and procedures.
• Liaise with external assessment bodies on all matters relating to compliance, certification & accreditation.
• Report to senior management on the performance of systems within technical and service remit and make suitable recommendations for its on-going improvement, including root cause analysis & remedial actions.
• Identify system efficiency improvements and cost saving opportunities cross the entire business.
• Participate as an active member of the Technical Management Team
• Maintain the company internal audit schedule to identify and resolve opportunities for improvement.
• Maintain the company calibration records and ensure equipment is correctly calibrated or replaced.
• Provide technical knowledge and guidance, both internally to all departments and externally to customers.
• Deliver prompt and effective review and approval of design documentation.
• Ensure testing standards are applied to the global standard and identify scope for improvement across the organisation.
• Ensure safety and quality issues are reported at a Global level utilising the appropriate internal systems.
• Promote the management system principles throughout the business.
• Promote best practice at all levels of the organisation.
• Investigate system failures and provide root cause analysis.
• Initiate and take ownership of business improvement projects.
• Maintain, and run, the company product related Risk Register, identifying practical solutions to identified risks.
• Support the identification, and management of key performance indicators across the business.
• Plan and conduct audits for all business processes, with particular attention to the Quality, H&S and Environmental management systems.
• Make appropriate recommendations for business improvement – both reactive and proactive.
• Investigate any non-conformances and report relevant findings.
• Attending industry forums where required.

Applications, including a CV to be submitted to anthony.hewett@wahl.co.uk